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AnchorThe AI Business Operating System.See it in actionAn interactive example.Open appSign in and start working.CustomersWho Anchor is for.Explore Anchor end to end

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  1. Support
  2. Plans and billing

Support

Plans and billing

Trials, plans, upgrades and invoices.

  • What plans does Anchor offer?A 14-day free trial, Starter ($5/month), Growth ($20/month) and a custom Business plan. The live pricing page is the source of truth.
  • How do I upgrade my Anchor plan?Open Settings → Plan and choose Upgrade to the plan you want.
  • Why does it say Paid plans are not available to purchase yet?Paid checkout is being rolled out and may not be enabled for every account yet. Your trial continues; contact billing@pinevon.com to arrange a plan.
  • What happens when my trial ends?AI features pause until you choose a plan. Your data stays in place. The dashboard shows a prompt to view plans.
  • What does Payment past due mean?A subscription payment failed. Update your billing to keep using AI features.
  • How do I cancel my subscription?Use the plan controls in Settings, or contact billing@pinevon.com. There is no lock-in.
  • Do you offer refunds?See the Refund terms in the Legal Center for the current policy, or write to billing@pinevon.com.
  • Who processes Anchor payments?Payments are handled by the billing provider shown in Settings (Billed via). Anchor does not store card details.
  • Can I get an invoice?Write to billing@pinevon.com with your business name and the period you need.
  • Are there coupon codes?Coupons and free-trial grants exist and are managed by Pinevon. If you were given a code, use it where the plan flow asks for one.
  • What happens to my data if I cancel?Contact us to export or delete it. See the Privacy Policy for how long data is kept.
  • What does Business plan pricing include?Custom pricing for unlimited team members, products and queries, with dedicated support. Contact sales@pinevon.com.

Other topics: Getting started, Catalog and products, Inventory, Customers, Orders and sales, Quotes, AI assistant and widget, Owner insights

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Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

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