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Legal center

Legal, privacy and trust documents

Every policy that governs Pinevon and Anchor, in one place, written to describe how the services actually work today.

Draft — pending legal review. This document is a complete working draft prepared by the Pinevon team. It has not yet been reviewed by a lawyer and no effective date has been set. It describes how the service is actually built and operated today; bracket-free wording is deliberate, but jurisdiction-specific terms must be confirmed by qualified counsel before it is relied on.

  • Terms of Service

    The agreement that governs your use of pinevon.com, your Pinevon account and the Pinevon Assistant.

    Version 0.2-draft

  • Privacy Policy

    What personal data Pinevon collects, why, who receives it, how long we keep it and the choices you have.

    Version 0.2-draft

  • Cookie Policy

    The cookies and browser storage Pinevon uses, and why none of them is for advertising.

    Version 0.2-draft

  • Acceptable Use Policy

    What you may not do with Pinevon services, so they stay safe and available for everyone.

    Version 0.2-draft

  • Refund and Cancellation Policy

    How to cancel a paid plan, when refunds are given and how billing disputes are handled.

    Version 0.2-draft

  • Data Processing Addendum

    The terms under which Pinevon processes personal data on behalf of business customers who use its products.

    Version 0.2-draft

  • Subprocessors

    The third-party providers that process personal data for Pinevon services, and what each one does.

    Version 0.2-draft

  • Security Disclosure Policy

    How to report a vulnerability to Pinevon, what is in scope and how we will respond.

    Version 0.2-draft

  • AI Use Policy

    How Pinevon and Anchor use AI: what is sent to providers, what we do not do, the limits of the answers and how to reach a human.

    Version 0.2-draft

  • Accessibility Statement

    Our accessibility goals, what we do today, known gaps and how to tell us about a barrier.

    Version 0.2-draft

Questions: legal@pinevon.com · Privacy: privacy@pinevon.com · Security reports: security@pinevon.com

pinevon

AI technology for modern businesses. Anchor, our first product, grounds every answer in a business's real data — never a guess.

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