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  1. Learning
  2. How to evaluate an AI tool for your business
Best practiceIntermediate · 1 min read

How to evaluate an AI tool for your business

Questions to ask any vendor, including us.

Ask these questions

  • Where do answers come from, and can I see the source?
  • What happens when it does not know?
  • Can it take actions, and who approves them?
  • What data is sent to which providers?
  • What does it cost per month, and what happens at the limit?
  • What certifications does the vendor actually hold?

Run your own test

Write twenty real questions from your own customers, including some it should not be able to answer. Score the answers. Repeat after any change.

Beware

  • Demos on the vendor’s data rather than yours.
  • Claims of perfect accuracy or 100% safety.
  • No way to turn features off.

Part of: AI for business

Next recommendedCosts and limits of AI features

Related

  • Costs and limits of AI features
  • Privacy basics when using AI

Last updated 2026-09-25. Something unclear or wrong? Tell us.

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