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  1. Learning
  2. Handle customer questions with the assistant
GuideBeginner · 1 min read

Handle customer questions with the assistant

How conversations flow from the widget to your Conversations page.

Before you start: The widget installed or a channel connected.

The flow

  1. A customer asks a question on your website or a connected channel.
  2. The assistant retrieves from your catalog and orders and replies.
  3. If it is not confident, it hands off and the conversation is marked handed off.
  4. You see every conversation in Conversations and can reply yourself.

A weekly habit

Skim handed-off conversations. Each one usually points at a missing product detail worth adding.

Part of: Customer support with Anchor

Next recommendedHand-off to a human, done well

Related

  • Hand-off to a human, done well
  • Reply to customers from Conversations

Last updated 2026-09-25. Something unclear or wrong? Tell us.

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Founder & CEO · Taiyob Ali© 2026 Pinevon. All rights reserved.
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Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

Ask me things like

Talk to our team

Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

Ask me things like

Talk to our team

Ask the Pinevon assistant

Grounded answers about Anchor, in real time.